Privacy Policy

1. What we collect

We collect personal information that you provide to us directly, including:

• Your name, email address, and phone number.
• Information about your child and family that you choose to share through our contact form, by phone, or in sessions.
• NDIS plan details, where relevant to delivering services.
• Clinical notes, assessments, and reports created during our work together.

2. How we use your information

We use your information to:

• Respond to enquiries and arrange sessions.
• Deliver speech pathology services.
• Maintain accurate clinical records.
• Process NDIS claims and reporting.
• Comply with our legal and professional obligations.

3. Who we share information with

We do not sell your information. We only share information when:

• You ask us to (for example, with a GP, school, or NDIS plan manager).
• Required by law, court order, or NDIS reporting obligations.
• Necessary to lessen or prevent a serious threat to life, health, or safety.

4. How we store and protect your data

Personal and clinical information is stored in secure, password-protected systems. We use reputable practice management software with encryption at rest and in transit. Paper records, where used, are kept in locked storage.

5. Cookies and our website

Our website uses minimal cookies for basic functionality. We do not use third-party advertising trackers. Contact form submissions are sent directly to our team email.

6. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Make a complaint about how we handle your information.

7. Contact us

If you have a question, request, or complaint about your privacy, please contact us at info@blossomandbloom.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.